Privacy Policy and HIPAA Notice of Privacy Practices
Kidsville Pediatrics
Website: www.kidsvillepediatrics.com
Effective Date: 5/14/2026
Kidsville Pediatrics is committed to protecting the privacy, confidentiality, and security of our patients’ personal information and protected health information. This Privacy Policy explains how we collect, use, disclose, and protect information through our website and in connection with the healthcare services we provide.
This policy also includes our HIPAA Notice of Privacy Practices, which explains how medical information about you or your child may be used and disclosed, and how you may access this information.
The HIPAA Privacy Rule requires covered healthcare providers to provide patients with a clear notice explaining their privacy practices and patients’ rights regarding protected health information.
1. Who We Are
Kidsville Pediatrics provides pediatric and family healthcare services in Central Florida. For questions about this policy or our privacy practices, please contact:
Kidsville Pediatrics Privacy Officer
Website: www.kidsvillepediatrics.com
Phone:
Orlando: (407) 447-7773
Kissimmee: (407) 518-0078
Davenport: (863) 419-0688
Clermont: (352) 242-1021
Mailing Address: 11886 Lake Underhill Road
Orlando, FL 32825
2. Information We Collect Through Our Website
When you visit or use our website, we may collect the following types of information:
Personal information you voluntarily provide, such as your name, phone number, email address, child’s name, appointment request details, messages submitted through forms, and other information you choose to provide.
Technical information, such as your IP address, browser type, device information, pages visited, time spent on the website, referral source, and general location data.
Health-related information, if you submit it through appointment forms, contact forms, patient portal links, or other online tools.
Please do not submit urgent medical information or emergency requests through website forms. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
3. How We Use Website Information
We may use information collected through our website to:
Respond to appointment requests or inquiries.
Communicate with patients, parents, or guardians.
Improve website performance and user experience.
Provide information about our services, providers, locations, and office updates.
Support internal business operations.
Meet legal, regulatory, security, and compliance obligations.
Protect the rights, safety, and security of our patients, staff, website, and organization.
4. Cookies, Analytics, and Tracking Technologies
Our website may use cookies, pixels, analytics tools, or similar technologies to understand how visitors use the site, improve functionality, measure performance, and support marketing or communication efforts.
These tools may collect information such as device type, IP address, pages visited, and browsing behavior. We do not knowingly use tracking technologies to collect protected health information for unauthorized purposes.
Because healthcare websites must be especially careful with online tracking tools, Kidsville Pediatrics should only use vendors and tools that comply with applicable privacy and security laws, including HIPAA when protected health information is involved.
5. HIPAA Notice of Privacy Practices
This section describes how Kidsville Pediatrics may use and disclose protected health information, also known as PHI, and explains patient rights under HIPAA.
Protected health information includes information that identifies a patient and relates to the patient’s past, present, or future physical or mental health condition, healthcare services, or payment for healthcare services.
We are required by law to maintain the privacy and security of protected health information, provide notice of our legal duties and privacy practices, follow the terms of the notice currently in effect, and notify affected individuals if a breach compromises unsecured protected health information.
6. How We May Use and Disclose Protected Health Information
Treatment
We may use and share medical information to provide, coordinate, or manage healthcare services. For example, we may share information with physicians, nurses, specialists, laboratories, pharmacies, hospitals, imaging centers, or other healthcare providers involved in a patient’s care.
Payment
We may use and disclose medical information to bill and collect payment for services. For example, we may share information with health insurance companies, Medicaid, billing services, collection agencies, or other payment-related entities when permitted by law.
Healthcare Operations
We may use and disclose medical information for healthcare operations, including quality improvement, staff training, credentialing, auditing, compliance, business management, customer service, and care coordination.
Appointment Reminders and Communications
We may contact you by phone, text message, email, patient portal, voicemail, or mail to remind you about appointments, follow up on care, share office updates, or provide health-related information.
You may request that we communicate with you in a specific way or at a specific location.
Parents, Guardians, and Personal Representatives
Because Kidsville Pediatrics serves children and families, we may share a minor patient’s health information with a parent, legal guardian, or other authorized personal representative, unless restricted by applicable law.
In certain situations, minors may have privacy rights regarding specific services under federal or state law. We will follow applicable laws regarding parental access, minor consent, and confidentiality.
Family Members and Individuals Involved in Care
We may share relevant medical information with family members, caregivers, or others involved in the patient’s care or payment for care, when permitted by law and consistent with professional judgment.
Business Associates
We may share information with vendors or service providers who perform services on our behalf, such as billing companies, electronic health record providers, IT vendors, scheduling systems, patient communication platforms, cloud storage providers, consultants, or legal advisors.
When required by HIPAA, these vendors must sign business associate agreements and agree to protect protected health information.
Required by Law
We may use or disclose information when required to do so by federal, state, or local law.
Public Health and Safety
We may disclose information for public health activities, such as reporting certain diseases, immunizations, abuse or neglect, adverse events, or health and safety risks, as required or permitted by law.
Health Oversight Activities
We may disclose information to health oversight agencies for audits, investigations, inspections, licensing, compliance reviews, or other activities authorized by law.
Legal Proceedings
We may disclose information in response to a court order, subpoena, discovery request, or other lawful legal process, when permitted or required by law.
Law Enforcement
We may disclose information to law enforcement officials in limited situations permitted by law.
To Prevent a Serious Threat
We may use or disclose information when necessary to prevent or reduce a serious and imminent threat to the health or safety of a patient, another person, or the public.
Workers’ Compensation
We may disclose information for workers’ compensation or similar programs, when applicable and permitted by law.
Research
We may use or disclose information for research only when permitted by law and with required safeguards or approvals.
Coroners, Medical Examiners, and Funeral Directors
We may disclose information to coroners, medical examiners, or funeral directors as permitted by law.
7. Uses and Disclosures That Require Written Authorization
We will not use or disclose protected health information for purposes not described in this notice unless we receive written authorization from the patient, parent, guardian, or legally authorized representative.
Written authorization is generally required for:
Marketing communications when required by HIPAA.
Sale of protected health information.
Certain uses or disclosures of psychotherapy notes, if applicable.
Other uses and disclosures not otherwise permitted by law.
You may revoke an authorization in writing at any time, except to the extent we have already relied on it.
8. Patient Rights Under HIPAA
Patients, parents, guardians, or legally authorized representatives may have the following rights regarding protected health information.
Right to Access Medical Records
You have the right to inspect or receive a copy of medical records maintained by Kidsville Pediatrics, subject to limited exceptions. HIPAA generally gives individuals the right to examine and obtain a copy of their health records.
Right to Request Corrections
You may request that we correct or amend information in the medical record if you believe it is incorrect or incomplete. We may deny the request in certain circumstances, but you may submit a written statement of disagreement.
Right to Request Confidential Communications
You may ask us to contact you in a specific way, such as by phone only, mail only, patient portal, or at a different address. We will accommodate reasonable requests when required by law.
Right to Request Restrictions
You may ask us not to use or disclose certain information for treatment, payment, or healthcare operations. We are not required to agree to every restriction request, except in certain situations required by law.
Right to Request a Restriction for Services Paid in Full Out of Pocket
If you pay out of pocket in full for a healthcare item or service, you may request that we not share information about that item or service with your health plan for payment or healthcare operations purposes, unless disclosure is required by law.
Right to an Accounting of Disclosures
You may request a list of certain disclosures we made of your protected health information, excluding disclosures for treatment, payment, healthcare operations, and certain other disclosures allowed by law.
Right to Receive a Paper Copy
You have the right to receive a paper copy of this notice, even if you agreed to receive it electronically.
Right to File a Complaint
You may file a complaint if you believe your privacy rights have been violated. You may contact Kidsville Pediatrics directly or file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.
We will not retaliate against you for filing a complaint.
9. Website Forms and Patient Portal
Our website may include appointment request forms, contact forms, links to a patient portal, or third-party tools. Information submitted through these tools may become part of the patient’s medical or administrative record.
Patients and families should use secure patient portal tools when available for clinical communications, medical questions, prescription requests, or sensitive health information.
Website contact forms should not be used for urgent medical needs.
10. Email, Text Messages, and Electronic Communications
Email and text messages may not always be fully secure. By providing your contact information, you authorize Kidsville Pediatrics to contact you using the information provided, unless you request otherwise.
We may use electronic communications for appointment reminders, office updates, care coordination, billing-related communication, or other healthcare-related purposes.
You may opt out of certain non-essential communications, but we may still contact you for treatment, payment, healthcare operations, legal, or safety-related reasons.
11. Children’s Privacy
Kidsville Pediatrics provides care to children and families. Our website is intended for use by parents, guardians, adult patients, and authorized users.
We do not knowingly collect personal information directly from children through the website without parental or guardian involvement. Parents and guardians should supervise children’s online activity and should not allow children to submit personal or medical information through the website without permission.
12. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information and protected health information from unauthorized access, use, disclosure, alteration, or destruction.
However, no website, email system, electronic transmission, or online storage system can be guaranteed to be completely secure. If you believe your information has been compromised, please contact us immediately.
13. Third-Party Websites and Links
Our website may contain links to third-party websites, patient portals, insurance portals, social media platforms, payment processors, maps, or external resources.
Kidsville Pediatrics is not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of any third-party websites they visit.
14. Social Media
Kidsville Pediatrics may maintain social media pages for educational, informational, and community purposes. Please do not post personal medical information, private health details, or urgent medical questions on social media.
Interactions on social media platforms may be governed by the privacy policies of those platforms.
15. Retention of Information
We retain medical records and related information in accordance with federal and Florida law, professional standards, insurance requirements, and business needs.
Website data and non-medical information may be retained as needed for business, legal, security, and operational purposes.
16. Changes to This Policy
We may update this Privacy Policy and HIPAA Notice of Privacy Practices from time to time. The updated version will be posted on our website with a revised effective date.
We reserve the right to apply changes to all information we maintain, including information created or received before the change, as permitted by law.
HIPAA-covered providers are required to make their Notice of Privacy Practices available to patients and, when applicable, prominently post it on their website.
17. Contact Us
For questions about this Privacy Policy, HIPAA Notice of Privacy Practices, medical records, privacy rights, or to file a privacy complaint, please contact:
Kidsville Pediatrics Privacy Officer
Website: www.kidsvillepediatrics.com
Orlando: (407) 447-7773
Kissimmee: (407) 518-0078
Davenport: (863) 419-0688
Clermont: (352) 242-1021
Mailing Address: 11886 Lake Underhill Road
Orlando, FL 32825
Email: admin@kidsvillepediatrics.com
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.